Frequently Asked Questions (FAQ)

Some Cozze accessories are dishwasher safe, but not all. For example, pizza stones should never be placed in the dishwasher, as this can damage the material.

We recommend checking the specific cleaning instructions for each product in the user manual. You can also find a detailed cleaning guide for pizza stones on our website.

If your product arrives damaged, please contact the retailer where you purchased it. All Cozze products are shipped directly from the retailer, and they will handle transport-related issues.

Yes, spare parts are available for Cozze products. We keep a large stock of spare parts to ensure your product can be maintained and repaired over time.

Please send your request through our contact form.

Adjusting the hinge is simple when you follow the correct steps. We provide a step-by-step video guide on our website under Assembly Instructions to help you adjust it properly.

Yes, Cozze outdoor kitchens are designed for outdoor use and can withstand normal weather conditions.

To extend their lifespan, we recommend using a cover when not in use. You can find maintenance tips in the user manual and explore our range of covers on the website.

We do not recommend using your Cozze outdoor kitchen in heavy rain or snow, as this may affect safety and performance. Always ensurethe cooking area is dry before use.

Yes, but we recommend using a protective cover to protect it from harsh weather, especially during winter. This helps extend the product’s lifespan.

Please contact the retailer where you purchased your product. You can also contact Cozze support through our contact form and attach photos of the issue.

You can contact Cozze through the contact form on our website. Our support team is ready to help with any questions.

User manuals are available on each product page and in our User Manuals section on the website.

Pizza stones can crack due to sudden temperature changes or moisture absorption. Always let the stone cool down completely and avoid contact with water.

If needed, contact your retailer to file a claim.

We recommend replacing the hose and regulator every 5 years or sooner if there are signs of wear or damage.