Frequently Asked Questions (FAQ)

Some of our accessories are dishwasher-safe, but not all. For example, our pizza stones must not be placed in the dishwasher. You can find a cleaning guide under our pizza stone section. Detailed cleaning instructions for each product are provided in the respective user manuals.

Please contact your retailer. All products delivered to your home are shipped directly from the retailer. Unfortunately, we are unable to assist with transport damages.

Of course! Spare parts are always available for your product – we keep a large stock of parts in our warehouse. Please send your proposal or inquiry through our contact form.

We have a helpful video that shows you step-by-step how to properly adjust the hinge. You can find it on our website under the Assembly Instructions.

Yes, Cozze outdoor kitchens are designed to withstand outdoor conditions. However, we recommend covering them when not in use to prolong their lifespan and keep them in top condition. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

We do not recommend using your outdoor kitchen in heavy rain or snow for safety reasons and to avoid damage. Always make sure the cooking area is dry and clean before use.

Yes, you can store it outside year-round, but we highly recommend using a cover to protect it from harsh weather, especially during winter months. This will help extend the life and appearance of your kitchen. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

We kindly ask you to always contact the store where you purchased your product. We’re happy to assist you, but some complaints cannot be handled without involving the retailer where the product was bought. You can also reach out to our support team through our contact form for further assistance. Here you can also attach a photo of the damage or defect related to your Cozze product.

You can contact us through our contact form on the website. We’re here to help with any questions or concerns.

You can find all products that have a user manual on their individual product pages here on the website. Alternatively, you can also find and download all our manuals here.

There can be several reasons why a pizza stone breaks. The most common cause is a sudden change in temperature. Please always allow the stone to cool down overnight to ensure it is completely cold inside. Another reason could be that the stone has absorbed too much moisture, often due to contact with water or excessive liquids. You can contact us or the retailer where you purchased your oven to file a complaint about the stone.

We recommend replacing the hose and regulator every 5 years or sooner if there are visible signs of wear, damage, or leaks. Always follow local safety regulations and ensure the replacement parts are compatible with your Cozze product.