Frequently Asked Questions (FAQ)

You can contact Cozze through the contact form on our website. Our support team is ready to help with any questions.

We recommend replacing the hose and regulator every 5 years or sooner if there are signs of wear or damage.

Cleaning a plancha is easy when done regularly. After each use, let the plancha cool slightly, then remove food residue using a grill scraper or spatula.

Once the surface has fully cooled, wipe it down with a damp cloth. For a deeper clean, you can use warm water and mild soap, but avoid harsh or abrasive cleaners.

Always dry the plancha thoroughly after cleaning and apply a thin layer of oil to protect the surface and prevent rust.

If you’re interested in collaborating with Cozze, we’re always open to new partnerships, influencer collaborations, and brand ambassadors.

You can send your proposal or inquiry through our contact form on the website. If you’re interested in becoming a Cozze ambassador, you can apply via our Become an Ambassador page.

Be sure to include relevant details about yourself, your audience, or your company to help us evaluate your collaboration request.

If the button or ignition on your pizza oven is not working, it may be due to a faulty control knob, ignition system, or an empty battery. Start by checking the battery, as this is a common cause of ignition issues.

The control knob can be replaced if needed, but we recommend contacting the retailer where you purchased your product. Be sure to explain whether the issue is with the knob itself or the small metal pin it connects to.

If your Cozze gas grill burners won’t light, there are a few common causes to check. First, make sure the gas supply is turned on and that the gas cylinder is not empty.

Next, check the ignition system and ensure the battery is not dead, as this is a frequent reason for ignition failure. If the grill still won’t light, you can try lighting it manually (see the user manual for instructions).

Also inspect the burner tubes and gas lines for any blockages or debris, as these can prevent proper gas flow.

If the issue continues, we recommend contacting your retailer or referring to your Cozze user manual for further troubleshooting.

If you need to file a complaint about a defective or damaged Cozze product, please contact the retailer where you purchased it. The retailer will handle warranty claims and product-related issues.

You can also contact Cozze support through our contact form for additional assistance. Here, you can attach photos of the damage or defect to help us process your request more efficiently.

To prevent food from sticking to the grill grate, always preheat your grill thoroughly before cooking. A hot grill helps create a natural sear that releases the food more easily.

Lightly oil the grill grates or brush oil directly onto your food before placing it on the grill. Avoid moving the food too early. Let it sear properly, as it will naturally release from the grate when it’s ready.

Keeping your grill clean and well-maintained also helps reduce sticking and improves your overall grilling results.

Some Cozze accessories are dishwasher safe, but not all. For example, pizza stones should never be placed in the dishwasher, as this can damage the material.

We recommend checking the specific cleaning instructions for each product in the user manual. You can also find a detailed cleaning guide for pizza stones on our website.

If your product arrives damaged, please contact the retailer where you purchased it. All Cozze products are shipped directly from the retailer, and they will handle transport-related issues.

Yes, spare parts are available for Cozze products. We keep a large stock of spare parts to ensure your product can be maintained and repaired over time.

Please send your request through our contact form.

Adjusting the hinge is simple when you follow the correct steps. We provide a step-by-step video guide on our website under Assembly Instructions to help you adjust it properly.